Data-backed research on how agents manage inbound inquiries — and what the numbers actually mean.
I sent 150 buyer-style inquiries across Instagram DMs and Facebook Messenger to understand how inbound leads are managed in practice — including response timing, automation use, and early-stage conversation flow.
Read full analysisAn analysis of 150 social media buyer inquiries examining how responses occurring after 24 hours contribute to overall lead response behavior across Instagram DMs and Facebook Messenger.
Read full analysisAn analysis of 150 social inquiries revealing that in modern DM environments, the initial exchange often carries the primary weight of engagement, challenging the legacy 'fortune is in the follow-up' rule.
Read full analysis